Our approach to sales is considered, intelligent and aimed at nurturing a positive experience for each of our clients. One of the many benefits of working with us is the personal approach that we can provide – you’ll never just be a small cog in a big wheel.
Selling your property can be overwhelming, so we work incredibly hard to ensure that you’re supported throughout the entire process. We’re adept at progressing the sale of your property and are fully committed to you. Being with D&D will be one of best relationships you’ve ever had… but with less candlelight and 80s power ballads.
Our team includes dedicated sales, marketing and financial professionals, each with a wealth of experience. Our genuine desire to do the best job possible, coupled with our commitment to ensure your property reaches its full market potential, has cemented us firmly as the market-leading local agent. Moreover, we aim to provide a genuinely useful service – that means we can help you to organise your mortgage, recommend a surveyor or solicitor and even provide reliable, friendly and qualified contractors.
We strive to create extraordinary relationships with each of our clients which are remembered and valued. We see each customer as a client for life, so we’ll keep in gentle contact with you to ensure you’re ok and have a continued confidence even after the purchase of your property. Our objective is to get to know our clients, understand what your needs are and strive to meet each one. It’s because of this detail-orientated approach that we’re able to offer the best experience possible when purchasing a property through us. We’re open seven days a week and carry out viewings until 8pm on weekdays. Furthermore, we’re regulated by the National Association of Estate Agents (NAEA) and follow their strict guidelines and codes of conduct, so you can be reassured that we’re operating responsibly. We’re also the only agents in the area who are regulated by the Royal Institution of Chartered Surveyors (RICS).
Our mission is to make the process of renting your property refreshingly straightforward. We find great tenants in record time, limit void periods to the bare minimum and achieve excellent satisfaction rates for both landlords and tenants. We firmly believe that outstanding customer service is the key to a successful business and we seek to always create value for our clients. The customer journey is important to us and it’s our service-led philosophy that makes us so popular with our clients. Customer retention is of paramount importance to us, so we work incredibly hard to provide a transparent, measurable level of service.
We have a large pool of active renters, developed as a direct result of our approach to finding and retaining tenants. Happy tenants mean longer tenancies, well cared for properties and invaluable recommendations to their peers. Furthermore, we’re proud members of the Association of Residential Letting Agents (ARLA) and we are the only agents in the area to be regulated by the Royal Institution of Chartered Surveyors (RICS), so you can be assured that we will act professionally and ethically at all times, whilst adhering to the highest industry standards.
Consumer Protection and Information
We take great care to look after our tenants, after all, many of our team rent too, so we understand exactly what’s important to London renters. We focus on making the rental process flexible, easy to understand and helpful. Following regular feedback from our tenants, we’ve implemented a number of processes aimed at improving the experience of renting a property through us. This includes providing a dedicated negotiator who acts as a single point of contact for the duration of your property search, extended viewing hours until 8pm on weekdays, weekend viewing hours and property check-ins available seven days a week. We also check tenants into their property in person, just in case they have any questions about their new home (even if it’s just a little help working out how to turn the boiler on).
Peace of mind and being freed-up to spend more time with your friends and family… doesn’t that sound good? Well, that’s what we can offer with our reliable and reputable Property Management services. Our team is knowledgeable, fast-acting and excellent at dealing with contractors and tenants. There’s no leaky tap too small, nor regulation too big for us to deal with. We operate a strictly no-nonsense policy when it comes to looking after your property, after all, it’s one of your biggest assets, and it deserves some love and respect!
From regularly completed professional inspections to overseeing contractors and dealing with your tenants’ problems – your property really will be in safe hands. If that hasn’t tickled your fancy enough we collect our own fee as part of the rent collection – if you don’t get paid, we don’t get paid (a great incentive for prompt rent collection if ever there was one!).
We’re not a huge behemoth multi-branch conglomerate, we’re an independent local business with a boutique approach. This means that we can offer a personal service and lots of contact time, it also means that our team is a concentrated mass of highly skilled creative thinkers. A big part of our business is our innovative in-house Marketing Department, who work closely with our Sales, Lettings and Management teams. Furthermore, we enlist the expertise of a (locally based) communications agency, who work in tandem to our in-house marketing team. So we may be small…but we are mighty!
Property marketing is so much more than just a bunch of pretty pictures and a sales board. Through our carefully targeted and creative marketing strategies we can obtain not only the best price possible for your property but also the right type of buyers – which results in a significantly higher success rate in completion.
Our multi-channel marketing techniques are specifically tailored to your particular property and your desired outcomes. We’re extremely good at identifying the right target audiences and how to most effectively reach them. We create bespoke communications campaigns that best represent your property to these audiences and capture their imaginations, all backed up with impressive factual details that enable the buyer to validate their purchase.
Our specialist marketing, property and local area knowledge, alongside our excellent reputation and deep-rooted connections with press, developers and investors makes us a force to be reckoned with.
We are hugely successful in agreeing terms for lease extensions and freehold enfranchisements, often negotiating with the most renowned firms with the best of results. Our extensive tribunal experience is tempered by our ability to agree terms prior to hearings, resulting in substantial savings and reduced costs for clients. Other services include building surveys, home buyer reports and valuations for many purposes.
Our Chartered Surveyors department is led by Colin Ward FRICS, who is a Director at the company and has over 30 years experience in property surveys, with a wealth of expertise in Inner North London properties. What Colin doesn’t know about roofs, foundations and all that goes between isn’t worth knowing… or so we’re told
Our survey and valuation work is undertaken within the strict guidelines set down by the Royal Institution of Chartered Surveyors (RICS). This means you are guaranteed the protection of a strictly professional, ethical and quality assured service.
Our aim is to simplify the moving process, which is why we offer an in-house financial service that is fully integrated into our business. We’ve recognised that a growing number of people are seeking face-to-face advice in branch, rather than online. Human interaction and direct communication is what’s really important to our clients and our qualified financial service advisor can offer just that. This approach has proven to ensure consistency, excellence in customer service standards and high levels of customer satisfaction.
Moreover, we can actually save you money on your mortgage by tailoring your mortgage specifically to your personal needs and shopping the whole of the market on your behalf to find the best possible deals. It’s our aim to find a suitable financial solution to protect your assets and the interests of you and your family.
Our solicitors understand every aspect of the conveyancing process and it’s this knowledge that helps facilitate the effective progress of your sale. Their aim is simple: to provide the best legal advice possible. Our solicitors anticipate where issues may occur, solving these in a proactive manner to minimise and mitigate any frustration. They are ardent in their dissemination of information to our clients and we consistently review their service to ensure it hit ours targets for exemplary customer care.
Our innovative and creative ways of operating mean our lawyers have the support and flexibility to deliver the dedicated, personal service our clients need at a price they can afford. We want to address the frustrations faced by many people using legal services, which is why we place an importance on providing expert advice at a competitive price and ensuring our clients get the dedicated and trustworthy service they deserve.
020 7272 0986
Finsbury Park Office,
85 Stroud Green Road,
London, N4 3EG
Mon – Thurs 0845 – 1815
Fri 0845 – 1800
Sat 0930 – 1600
Sun: Appointments by Request